1. Agreement to These Terms
By accessing or using the LevelUp Casino website at https://levelup-cassino-austalia.com/, creating an account, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use this website or any of its services.
These Terms and Conditions constitute a legally binding agreement between you and LevelUp Casino, operated from Level 12, 120 Collins Street, Melbourne VIC 3000, Australia. These terms govern all interactions with our platform, including account registration, deposits, withdrawals, bonus participation, and use of any game or feature available on the site.
LevelUp Casino reserves the right to amend these Terms and Conditions at any time. Continued use of the platform following the publication of updated terms constitutes your acceptance of those changes. It is your responsibility to review this page periodically.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years of age to register an account and participate in any gambling activity on LevelUp Casino. This is a strict legal requirement under Australian law. Any account found to belong to a person under the age of 18 will be immediately suspended, and all funds held in that account may be forfeited in accordance with applicable regulations.
We take our age verification obligations seriously. By registering, you warrant that you are 18 years of age or older and that you are legally permitted to engage in online gambling activities under the laws of your jurisdiction.
2.2 One Account Per Person
Each player is permitted to hold only one active account with LevelUp Casino. Operating multiple accounts is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances or pending withdrawals.
2.3 Accurate Information
When registering, you must provide accurate, current, and complete personal information. This includes your full legal name, date of birth, residential address, and a valid email address. Providing false or misleading information constitutes a material breach of these terms and may result in account closure without notice.
2.4 Verification Process
LevelUp Casino is required by law to verify the identity of all registered players before processing withdrawals. You may be asked to submit the following:
- A valid government-issued photo ID (passport, driver’s licence)
- Proof of residential address issued within the last three months (utility bill, bank statement)
- Proof of payment method ownership
- Any additional documentation as required for compliance purposes
Failure to provide satisfactory verification documents within a reasonable timeframe may result in suspension of withdrawal privileges or account closure.
3. Jurisdiction and Legal Compliance
LevelUp Casino operates in accordance with applicable Australian laws governing online gambling services. The Interactive Gambling Act 2001 (Cth) and its subsequent amendments set out the framework within which we operate. Players are responsible for ensuring that their use of this platform complies with the laws of their own state or territory, as gambling regulations may vary across Australian jurisdictions.
LevelUp Casino does not knowingly accept registrations from players located in jurisdictions where online casino gambling is prohibited. By creating an account, you confirm that you are not accessing this platform from a restricted jurisdiction.
4. Responsible Gambling
LevelUp Casino is committed to supporting responsible gambling and takes its obligations under Australian consumer protection and harm minimisation frameworks seriously.
4.1 Self-Exclusion and Deposit Limits
We provide tools to assist players in managing their gambling behaviour. These include:
- Voluntary self-exclusion for nominated periods or permanently
- Daily, weekly, and monthly deposit limits
- Session time reminders and cooling-off periods
- Account activity history accessible at any time
To access these tools or discuss your gambling habits, please contact our support team via email at connect@levelup-cassino-austalia.com or by phone at +61 3 9654 1255.
4.2 External Support Services
If you feel that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to seek assistance. The following Australian services provide free, confidential support:
- Gambling Help Online: www.gamblinghelponline.org.au
- Gambling Help Hotline: 1800 858 858 (available 24 hours a day, 7 days a week)
- Lifeline Australia: 13 11 14
4.3 Underage Gambling Prevention
LevelUp Casino employs strict measures to prevent minors from accessing gambling services. If you share a device or household with individuals under 18, we recommend installing appropriate parental control software. Any suspected underage gambling must be reported to us immediately.
5. Player Accounts and Security
5.1 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. LevelUp Casino will not be held liable for any losses resulting from unauthorised access to your account due to your failure to keep your credentials secure. You must notify us immediately if you become aware of any unauthorised use of your account.
5.2 Account Activity
Accounts showing no login activity for a period of 12 consecutive months may be classified as dormant. LevelUp Casino reserves the right to apply an inactivity fee of AUD 10 per month to dormant accounts where a balance exists, after providing written notice to the registered email address. Balances will not fall below zero as a result of this fee.
5.3 Account Closure
You may request closure of your account at any time by contacting our support team. Any remaining balance at the time of closure will be returned to you via your nominated payment method, subject to standard verification requirements being met.
6. Deposits and Withdrawals
6.1 Deposits
All deposits made to your LevelUp Casino account must come from a payment source registered in your name. We do not accept deposits from third-party accounts. Minimum and maximum deposit limits apply and are displayed at the time of transaction.
Deposits are generally credited to your account instantly, though processing times may vary depending on your chosen payment method. LevelUp Casino does not charge fees on deposits, however your bank or payment provider may apply their own charges.
6.2 Withdrawals
Withdrawal requests are subject to identity verification and must be made using the same payment method used for your deposit, where possible. Withdrawals are typically processed within three to five business days, depending on your payment provider.
LevelUp Casino reserves the right to request additional verification documentation prior to releasing any withdrawal. Withdrawal limits apply and are available in the account section of the website.
6.3 Currency
All transactions on LevelUp Casino are conducted in Australian Dollars (AUD) unless otherwise stated. Currency conversion fees may apply if your payment provider operates in a different currency.
7. Bonuses and Promotions
7.1 General Bonus Terms
All bonuses, free spins, and promotional offers provided by LevelUp Casino are subject to specific terms and wagering requirements. These conditions are detailed on the relevant bonus or promotions page and must be read in full before accepting any offer.
By claiming a bonus, you agree to the specific terms attached to that offer. Attempting to exploit or abuse bonus offers, including through the use of multiple accounts or any other means, will result in immediate forfeiture of the bonus and may lead to account suspension.
7.2 Wagering Requirements
Bonus funds are not withdrawable until all applicable wagering requirements have been met. The specific wagering multiplier and eligible games for each promotion are stated in the relevant offer terms. LevelUp Casino reserves the right to void winnings derived from bonuses where terms have been breached.
7.3 Bonus Expiry
All bonuses carry an expiry period. Any bonus funds, free spins, or associated winnings not used or wagered within the stated timeframe will be removed from your account automatically.
8. Game Rules and Fair Play
All games available on LevelUp Casino are provided by licensed software developers and are tested for fairness by independent auditing bodies. Random number generators (RNGs) are used to ensure game outcomes are entirely random and cannot be manipulated.
LevelUp Casino strictly prohibits:
- Any form of cheating, collusion, or use of automated software (bots)
- Exploiting software errors or game glitches for financial gain
- Any activity that interferes with the normal operation of games or the platform
Where a technical fault or software error affects game outcomes, LevelUp Casino reserves the right to void affected rounds and return applicable stakes to player accounts.
9. Prohibited Activities
The following activities are strictly prohibited on LevelUp Casino:
- Using the platform for any form of money laundering or fraud
- Creating accounts using false identities or on behalf of another person
- Accessing the platform using VPN or proxy services to circumvent geographic restrictions
- Attempting to reverse engineer or tamper with the website’s software or systems
- Engaging in any conduct that disrupts other players or the integrity of the platform
LevelUp Casino cooperates fully with Australian law enforcement agencies and regulatory bodies. Where we have reasonable grounds to suspect fraudulent or illegal activity, we are obligated to report this and to freeze any associated accounts pending investigation.
10. Anti-Money Laundering (AML) Policy
LevelUp Casino maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) policy in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). As a reporting entity, we are required to:
- Identify and verify the identity of all customers
- Monitor transactions for suspicious activity
- Report certain transactions to the Australian Transaction Reports and Analysis Centre (AUSTRAC)
- Maintain records of transactions and customer identification for a minimum of seven years
We may request the source of funds or source of wealth information at any point. Providing false or misleading information in this context is a criminal offence under Australian law.
11. Privacy and Data Protection
LevelUp Casino collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For full details on how we handle your personal data, including your rights to access and correct your information, please refer to our Privacy Policy available on the website.
By registering an account, you consent to the collection and processing of your personal information as described in our Privacy Policy.
12. Intellectual Property
All content appearing on the LevelUp Casino website, including but not limited to logos, text, graphics, game interfaces, and software, is the intellectual property of LevelUp Casino or its licensors. You may not reproduce, distribute, or use any such content without our prior written consent.
The LevelUp Casino name and associated branding are protected trademarks. Unauthorised use constitutes infringement and may result in legal action.
13. Limitation of Liability
To the maximum extent permitted by Australian consumer law, LevelUp Casino shall not be liable for:
- Losses arising from interruptions to the service due to technical maintenance or unforeseen outages
- Losses resulting from delays in game loading or connectivity issues on the player’s end
- Indirect, consequential, or incidental losses of any kind
Nothing in these terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other non-excludable statutory rights.
14. Dispute Resolution
If you have a complaint or dispute regarding your account, a transaction, or any aspect of our service, we encourage you to contact our support team in the first instance:
- Email: connect@levelup-cassino-austalia.com
- Phone: +61 3 9654 1255
- Post: Level 12, 120 Collins Street, Melbourne VIC 3000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to resolve all complaints within 10 business days of receipt. Where a complaint cannot be resolved internally, you may refer the matter to the relevant state or territory consumer affairs body or gambling regulator.
These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes that cannot be resolved through our internal process are subject to the exclusive jurisdiction of the courts of Victoria.
15. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.
16. Contact Us
For any questions relating to these Terms and Conditions, please reach out to the LevelUp Casino team:
- Website: https://levelup-cassino-austalia.com/contact-us/
- Email: connect@levelup-cassino-austalia.com
- Phone: +61 3 9654 1255
- Address: Level 12, 120 Collins Street, Melbourne VIC 3000, Australia