Cookie Policy

What This Policy Covers

This Cookie Policy explains how LevelUp Casino Online (operated at levelup-cassino-austalia.com) uses cookies and similar tracking technologies when you visit our website. It sets out what cookies we place on your device, why we use them, and what choices you have regarding their use.
We are committed to handling your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as guidance issued by the Office of the Australian Information Commissioner (OAIC). Where our services involve online gambling, we also observe the obligations set out under the Interactive Gambling Act 2001 (Cth), which governs responsible operation of gambling services directed at Australian residents.
By continuing to browse levelup-cassino-austalia.com, you acknowledge that cookies may be placed on your device in line with the settings you have chosen. Where consent is required by applicable law, we will ask for it before placing non-essential cookies.

What Are Cookies

Cookies are small text files that a website places on your computer, tablet or mobile phone when you visit. They are stored locally on your device and sent back to our servers each time your browser loads a page from our domain. Cookies are not programs and cannot execute code or deliver malware. They simply hold data that helps websites function correctly and remember information between visits.
Beyond traditional cookies, we also use related technologies that work in a similar way:

• Session storage and local storage – temporary data held in your browser for the duration of a visit, or slightly longer, without being transmitted to a server on every request.
• Pixel tags and web beacons – tiny invisible images embedded in pages or emails that let us know when content has been loaded or opened.
• Device fingerprinting signals – combinations of browser and device characteristics used, where permitted, to recognise returning visitors without relying solely on cookie files.

When we refer to “cookies” throughout this policy, we mean all of the above unless we specifically state otherwise.

Categories of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to work and cannot be switched off. They are set in response to actions you take, such as logging into your account, completing a registration step, or submitting a deposit request. Without them, core functions of the site would break.
Examples of what strictly necessary cookies do on LevelUp Casino:

• Keep you logged in across pages during a session
• Remember items in your bonus queue
• Support secure communication between your browser and our servers
• Enforce age verification and geo-restriction checks required under Australian law
• Maintain fraud prevention and account security checks

Because these cookies are essential to providing the service you have requested, they do not require your consent under Australian privacy law.

Functional Cookies

Functional cookies allow us to remember choices you make so we can personalise your experience. They are not strictly required for the site to load, but they make using LevelUp Casino considerably more convenient.

• Storing your preferred language and display settings
• Remembering whether you have already seen a particular promotion or notification
• Recognising that you have confirmed you are aged 18 or over during a previous visit
• Recalling your last game category or lobby filter so you land in a familiar place

Disabling functional cookies will not stop you from using the site, but some features may behave differently or revert to defaults on each visit.

Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify pages that load slowly, flows where users drop off, and content that performs well or poorly. All data collected through analytics cookies is aggregated and does not identify you personally.
Information collected includes:

• Pages visited and time spent on each page
• Referral source (how you arrived at our site)
• Device type, operating system, and browser version
• Clicks, scroll depth, and interaction events
• Error messages encountered during navigation

We currently use Google Analytics for this purpose. Google Analytics data is processed in accordance with Google’s data processing terms and may be stored on servers outside Australia. Where personal data is transferred internationally, we take steps to ensure comparable privacy protections apply, consistent with APP 8.
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

Marketing and Advertising Cookies

These cookies are placed to deliver advertising that is relevant to your interests, both on our website and on third-party platforms. They work by building a profile of your browsing behaviour over time.
Marketing cookies may be used to:

• Track whether you clicked on an advertisement before visiting LevelUp Casino
• Limit the number of times you see a particular promotion
• Measure the effectiveness of affiliate and referral partnerships
• Retarget you with relevant offers on external platforms after you leave our site

Under the Australian Privacy Act and OAIC guidance, direct marketing activities require either your consent or a reasonable expectation that you would want to receive such communications. You can withdraw consent for marketing cookies at any time through our cookie preference centre or your browser settings.
Please note: In keeping with responsible gambling obligations under the Interactive Gambling Act 2001 (Cth), we do not use targeting cookies to serve gambling advertisements to users who have self-excluded or requested to be removed from marketing lists.

Responsible Gambling Cookies

LevelUp Casino takes its responsible gambling obligations seriously. We use a dedicated category of cookies specifically to support safe gambling tools, including:

• Enforcing deposit limits and session time limits you have set in your account
• Recognising self-exclusion status so excluded players are not exposed to promotional content
• Triggering responsible gambling reminders at intervals you have configured
• Preserving your cool-off period status across browsing sessions

These cookies are treated as strictly necessary because they are required to fulfil legal obligations and protect vulnerable users. They cannot be disabled.

Third-Party Cookies

Some cookies on our site are set by third parties rather than by LevelUp Casino directly. These third parties operate under their own privacy and cookie policies, and we encourage you to review those policies for a full picture of how your data is handled.
Third parties who may place cookies through our website include:

• Google LLC – analytics, advertising, and reCAPTCHA services
• Meta Platforms Ireland Ltd – Facebook Pixel for conversion measurement
• Payment processors – cookies required to handle secure transaction flows
• Game software providers – embedded casino game content may load cookies from providers’ own domains
• Live chat support providers – session and support history cookies

We assess third-party cookie usage as part of our data protection reviews. We do not permit third parties to use cookies collected through our site for their own independent advertising purposes without a lawful basis for doing so.

Cookie Retention Periods

Cookies remain on your device for varying lengths of time depending on their purpose:

• Session cookies – deleted automatically when you close your browser
• Short-term persistent cookies – retained for up to 30 days (commonly used for login state and preference recall)
• Analytics cookies – typically retained for up to 13 months before expiry
• Marketing cookies – generally retained for 30 to 90 days, depending on the advertising platform
• Responsible gambling cookies – retained for the duration of any active restriction or exclusion period, which may extend to years where a player has requested a long-term exclusion

You can delete cookies stored on your device at any time through your browser settings. Deleting cookies will not delete data already processed on our servers.

Your Choices and Cookie Controls

Cookie Preference Centre

When you first visit levelup-cassino-austalia.com, a cookie consent banner will appear. Through this banner and the linked preference centre, you can:

• Accept all cookies
• Reject all non-essential cookies
• Choose specific categories of cookies to allow or block

You can revisit and change your preferences at any time by clicking the “Cookie Settings” link in the footer of any page on our website.

Browser-Level Controls

Most web browsers allow you to view, delete, and block cookies through their settings menus. The steps vary by browser:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies
• Safari (macOS/iOS): Preferences > Privacy > Manage Website Data

Blocking all cookies through your browser will prevent our website from functioning correctly. In particular, you will not be able to log in, place bets, or use account features. We recommend using the preference centre rather than blanket browser blocking if you wish to continue using the site.

Opting Out of Interest-Based Advertising

You can also limit interest-based advertising through the following industry opt-out tools:

• Your Online Choices (Australia) – managed by the European Interactive Digital Advertising Alliance partners operating in Australia
• Network Advertising Initiative Opt-Out

Note that opting out through these tools does not block all advertising. You may still see generic ads; they will simply be less tailored to your browsing history.

Age Verification and Underage Access

Our website is intended solely for adults aged 18 years and over. Cookies play a role in enforcing this requirement by preserving verified age status across a session and between sessions where a returning user has already confirmed their age.
We do not knowingly collect data from individuals under 18. If we become aware that a minor has registered or accessed our site, we will close the relevant account and delete associated data promptly. If you believe a minor has been able to access our services, please contact us immediately using the details in the section below.

Privacy Law Compliance

Our use of cookies intersects with obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Specifically:

• APP 1 – We maintain an open and transparent approach to how we manage personal information, which includes information gathered through cookies.
• APP 3 – We collect only information that is reasonably necessary for our functions, and we obtain consent where required before collecting sensitive data through tracking technologies.
• APP 5 – This policy fulfils our obligation to notify you of the purposes for which cookie-derived information is collected and how it may be used or disclosed.
• APP 6 – Cookie data is used only for the purposes stated in this policy unless you have consented to a secondary use or disclosure is required by law.
• APP 8 – Where cookie data is transferred to overseas recipients (including analytics and advertising platforms), we take reasonable steps to ensure that data is treated consistently with the APPs.
• APP 12 – You have a right to access personal information we hold about you, including data derived from cookies. See the contact details below to make a request.

Changes to This Policy

We review this Cookie Policy periodically to make sure it stays current with our practices and applicable law. When we make material changes, we will post the updated version on this page. If changes affect how we use data in ways that require renewed consent, we will prompt you through the cookie consent banner on your next visit.
We recommend checking this page from time to time, particularly if you are a regular user of LevelUp Casino.

Contact Us

If you have questions about how we use cookies, wish to exercise your privacy rights, or want to raise a concern about our data practices, you can reach us through any of the following:

• Email: connect@levelup-cassino-austalia.com
• Phone: +61 3 9654 1255
• Post: Level 12, 120 Collins Street, Melbourne VIC 3000, Australia
• Online form: Contact Us page

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.