Our Commitment to Your Privacy
At LevelUp Casino, we take the privacy of our players seriously. This Privacy Policy outlines how LevelUp Casino Online (operated from Level 12, 120 Collins Street, Melbourne VIC 3000, Australia) collects, uses, stores, and discloses personal information in connection with your use of https://levelup-cassino-austalia.com/ and all associated services.
By registering an account, accessing our platform, or otherwise engaging with our services, you acknowledge that you have read and understood this policy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 of that Act. Where applicable, we also comply with state-based gaming legislation and the regulatory framework administered by relevant Australian gambling authorities.
Information We Collect
Information You Provide Directly
When you create an account, make a deposit, request a withdrawal, or contact our support team, we collect information that you actively provide. This includes:
- Full legal name and date of birth
- Residential address and contact details, including phone number and email address
- Username, password, and account preferences
- Payment details such as bank account numbers, card details, or e-wallet identifiers (processed through encrypted and PCI-DSS compliant systems)
- Copies of identity documents such as a passport, driver’s licence, or Medicare card, collected as part of our Know Your Customer (KYC) obligations
- Responsible gambling self-assessments or limit-setting preferences you choose to disclose
Information Collected Automatically
When you browse or interact with our platform, certain technical data is gathered automatically through cookies, server logs, and similar tracking technologies:
- IP address and approximate geographic location
- Device type, browser version, and operating system
- Pages visited, time spent on each page, and click-through patterns
- Session identifiers and login timestamps
- Game activity logs, including bets placed, outcomes, and session duration
Information from Third Parties
We may receive information about you from third-party service providers, including identity verification agencies, payment processors, and fraud-detection platforms. This helps us meet our legal obligations and maintain a secure environment for all users.
How We Use Your Information
LevelUp Casino uses the personal information we collect for specific, legitimate purposes. These include:
- Verifying your identity and age as required under Australian gambling regulations, including confirming that you are aged 18 or over
- Processing deposits, withdrawals, and other financial transactions
- Maintaining your account and providing customer support
- Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- Monitoring play patterns to detect problem gambling behaviours and providing appropriate intervention under our responsible gambling obligations
- Communicating with you about your account, promotions, and updates to our terms or policies (where you have opted in to receive such communications)
- Improving our platform through analysis of aggregated and anonymised usage data
- Investigating and preventing fraud, cheating, and other prohibited activities
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
Responsible Gambling and Sensitive Information
Australian privacy law classifies certain types of data as sensitive information, which attracts a higher standard of protection. Information relating to your gambling habits, self-exclusion status, or voluntary disclosure of a gambling problem falls into this category.
LevelUp Casino collects this type of information only where you provide it voluntarily (for example, when setting deposit limits or requesting a self-exclusion) or where we are legally required to record it. We do not use this information for marketing purposes, and we share it only with staff directly involved in your responsible gambling support or with regulators when required.
If you feel your gambling is becoming a concern, you can contact our support team at any time at connect@levelup-cassino-austalia.com or call us on +61 3 9654 1255. You can also reach the National Gambling Helpline at 1800 858 858, available 24 hours a day.
Disclosure of Personal Information
When We Share Your Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
- Service providers: We engage third-party companies to assist with payment processing, identity verification, IT infrastructure, and customer support. These parties are contractually bound to handle your data only for the purposes we specify and in line with Australian privacy law.
- Regulatory and law enforcement bodies: We are required by law to report certain transactions and disclose account information to bodies such as AUSTRAC, state gaming regulators, and law enforcement agencies where a valid legal basis exists.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
- With your consent: In any other circumstance where you have expressly agreed to a specific disclosure.
Overseas Disclosure
Some of our service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles your data in a manner consistent with the Australian Privacy Principles. By using our services, you acknowledge that such transfers may occur.
Cookies and Tracking Technologies
LevelUp Casino uses cookies and similar technologies to deliver and improve our services. Cookies are small data files stored on your device when you visit our site. We use them for:
- Keeping you logged in during your session
- Remembering your language and display preferences
- Analysing how different parts of the site are used
- Delivering relevant content and promotional material where you have opted in
You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our platform. Our separate Cookie Policy provides more detailed information about the specific cookies we use.
Data Security
We apply industry-standard technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Secure storage of financial and identity documents with access restricted to authorised personnel
- Regular security audits and vulnerability assessments
- Staff training on data handling and privacy obligations
Despite these safeguards, no online system can guarantee absolute security. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.
Retention of Personal Information
We retain personal information for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. Regulatory requirements under Australian AML legislation typically require us to retain certain transaction and identity records for a minimum of seven years following the end of a business relationship. Once data is no longer required, it is securely deleted or de-identified.
Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate, incomplete, or out of date
- Complain about a suspected breach of your privacy rights
- Opt out of receiving direct marketing communications at any time
To exercise any of these rights, please contact us using the details in the section below. We will respond to access and correction requests within 30 days. In some cases, we may be unable to grant access, for example where doing so would reveal information about another person or conflict with a legal obligation. If this applies, we will explain why.
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children and Minors
LevelUp Casino is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is conducted as part of the account registration process. If we discover that we have inadvertently collected information from a minor, we will delete that information promptly and close the associated account.
Direct Marketing
Where you have consented to receiving marketing communications, we may send you information about promotions, bonuses, and new features available at LevelUp Casino. You can withdraw consent at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your communication preferences in your account settings
- Contacting us directly at connect@levelup-cassino-austalia.com
We will process your opt-out request promptly and without charge.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on our website. Continuing to use LevelUp Casino after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to make an access or correction request, or want to raise a privacy concern, please get in touch with us:
- Address: Level 12, 120 Collins Street, Melbourne VIC 3000, Australia
- Email: connect@levelup-cassino-austalia.com
- Phone: +61 3 9654 1255
- Hours: Monday to Saturday, 9AM to 6PM
- Contact form: https://levelup-cassino-austalia.com/contact-us/