Licensing and Legal Information
This page provides full disclosure of the legal and regulatory framework under which LevelUp Casino operates. We are committed to transparency, lawful conduct, and the protection of our players in accordance with applicable legislation and licensing requirements.
1. Operator Details
LevelUp Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao. The company registration number is 152125.
All services offered through the website levelup-cassino-austalia.com are provided by Dama N.V. acting as the principal operator.
2. Licence Details
LevelUp Casino holds a valid gaming licence issued under the regulatory framework of Curaçao. The licence is granted by Antillephone N.V., operating under Master Licence No. 8048/JAZ, issued by the Government of Curaçao.
- Licence Type: Online Gaming Sublicence
- Licence Number: 8048/JAZ2019-015
- Issuing Authority: Antillephone N.V. (Curaçao eGaming)
- Jurisdiction of Regulation: Curaçao, Kingdom of the Netherlands
This licence authorises LevelUp Casino to offer online casino games, including slots, table games, live dealer games, and other interactive gaming products, to eligible players in permitted jurisdictions.
3. Territory of Services and Eligibility
3.1 Permitted Jurisdictions
LevelUp Casino provides its services to players in Australia and other permitted jurisdictions as defined by the operator’s internal compliance policy and applicable licence conditions. Players are solely responsible for determining whether accessing and using the platform is lawful in their country or region of residence.
3.2 Restricted Jurisdictions
Access to LevelUp Casino is strictly prohibited for residents of certain countries and territories, including but not limited to the United States of America, the United Kingdom, France, the Netherlands, Spain, and other jurisdictions where online gambling is restricted or prohibited by law. A complete list of restricted jurisdictions is available in the Terms and Conditions.
3.3 Age Verification and Minimum Age Requirement
Access to all gambling services offered by LevelUp Casino is strictly limited to individuals who are aged 18 years or older. This is a mandatory legal requirement. LevelUp Casino does not permit minors to register, deposit funds, or participate in any gaming activity on the platform.
The operator reserves the right to request proof of age at any stage of a player’s registration or account lifecycle. Failure to provide satisfactory documentation may result in suspension or permanent closure of the player’s account.
4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
4.1 Regulatory Basis
LevelUp Casino maintains a robust Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) compliance programme in accordance with the Financial Action Task Force (FATF) recommendations and applicable Curaçao regulatory guidelines.
4.2 Know Your Customer (KYC) Procedures
All players are subject to identity verification procedures prior to the processing of any withdrawals and, where required, upon registration or during account activity reviews. Players may be asked to submit the following documentation:
- Government-issued photographic identification (e.g., passport, national identity card, or driver’s licence)
- Proof of residential address (e.g., utility bill or bank statement dated within three months)
- Proof of payment method (e.g., a copy or screenshot of the card or e-wallet used for deposits)
- Source of funds documentation, where the operator deems it necessary
4.3 Monitoring and Reporting Obligations
LevelUp Casino employs automated transaction monitoring systems designed to detect unusual, suspicious, or potentially fraudulent activity. Where legally required, the operator will report suspicious transactions to the relevant financial intelligence authorities without notifying the player concerned, in compliance with applicable anti-tipping-off obligations.
The operator reserves the right to suspend, restrict, or terminate any player account that is associated with suspected money laundering, fraud, or other financial crime, pending investigation.
5. Data Protection and Privacy
5.1 Collection and Use of Personal Data
LevelUp Casino collects and processes personal data in accordance with applicable data protection legislation, including principles consistent with the General Data Protection Regulation (GDPR) where relevant, and Australian Privacy Act obligations where applicable. Personal data is collected for the purposes of account management, identity verification, legal compliance, fraud prevention, and service delivery.
5.2 Data Security Measures
The operator employs industry-standard security technologies to protect player data, including:
- Secure Socket Layer (SSL) encryption technology for all data transmitted between the player’s device and the platform
- Restricted internal access to personally identifiable information on a need-to-know basis
- Regular security assessments and penetration testing of platform infrastructure
- Secure storage of all sensitive data with appropriate physical and technical safeguards
5.3 Third-Party Disclosure
Personal data is not sold, rented, or otherwise transferred to third parties for commercial purposes. Data may be shared with authorised third-party service providers, payment processors, or regulatory authorities strictly where required for the lawful delivery of services or in compliance with a legal obligation.
For full details of how your personal data is collected, stored, and processed, please refer to our Privacy Policy.
6. Responsible Gambling
6.1 Commitment to Player Protection
LevelUp Casino is committed to promoting safe, responsible, and sustainable gambling behaviour among its players. The operator recognises that gambling may pose a risk to certain individuals and has implemented a range of measures to support player wellbeing.
6.2 Player-Controlled Tools
Players have access to a set of responsible gambling tools available through their account settings, including:
- Deposit limits: Set daily, weekly, or monthly caps on the amount that can be deposited
- Session time limits: Restrict the duration of active gaming sessions
- Loss limits: Define maximum permissible losses over a given period
- Self-exclusion: Voluntarily exclude yourself from the platform for a defined or indefinite period
- Reality checks: Enable on-screen notifications at regular intervals to display time spent gambling
- Account cooling-off periods: Temporarily suspend account access without full self-exclusion
6.3 Problem Gambling Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek independent assistance from the following organisations:
- Gambling Help Online – 1800 858 858 (Australia, free 24/7 service)
- Gamblers Anonymous Australia
- Beyond Blue – 1300 22 4636
6.4 Prohibition on Gambling by Vulnerable Persons
LevelUp Casino prohibits gambling by individuals who are under the legal age, under the influence of alcohol or substances, or who have previously self-excluded from the platform. The operator takes reasonable steps to enforce these restrictions through verification processes and technical controls.
7. Dispute Resolution
7.1 Internal Complaints Procedure
In the event of a dispute or complaint, players are encouraged to first contact the LevelUp Casino support team directly via the official support channels available on the website. The operator will acknowledge all written complaints within 72 hours of receipt and endeavour to provide a substantive resolution within 14 calendar days.
All complaints should be submitted in writing, with supporting documentation where relevant, to enable a thorough and fair investigation.
7.2 External Dispute Resolution
If a player is not satisfied with the outcome of the internal complaints process, they may escalate the matter to an independent alternative dispute resolution (ADR) body. LevelUp Casino supports the involvement of the following external dispute resolution service:
- eCOGRA – an internationally recognised independent testing and dispute resolution agency for the online gaming industry. Further information is available at ecogra.org.
Players may also have recourse to the Curaçao Gaming Control Board in matters relating directly to licence compliance.
7.3 Governing Law
These terms, and any dispute arising from or in connection with the operation of LevelUp Casino, are governed by and construed in accordance with the laws of Curaçao. The courts of Curaçao shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms, subject to applicable consumer protection laws in the player’s country of residence.
8. Regulatory Compliance and Updates
LevelUp Casino regularly reviews and updates its compliance frameworks in response to changes in applicable law, regulatory guidance, and industry best practice standards. This Licence Information page is reviewed periodically and may be updated without prior notice. Players are encouraged to review this page regularly to remain informed of any changes.
For further enquiries regarding the legal and regulatory status of LevelUp Casino, please contact our compliance team at the address provided in the Contact Us section of the website.
Last reviewed: May 2026